App Refund Policy

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Refund Policy

This page is used to inform visitors regarding our policies with the refund and cancellation.

Refund Policy

Sometimes you may require a refund. We are here to help when this kind of stuff happens. If you require a refund on a cash order the best thing to do is contact the restaurant directly. The money was paid to the driver and not to DineOrder and we cannot issue a cash refund.

If you have paid online then you are welcome to call us. If your order is refunded on the same day the order is placed the refunded money will stay on your DineOrder account for the remainder of the day. This is in case you would like to place another order on that day. If no order is placed the money will automatically be refunded to your bank account. This may take up to 3 working days to appear in your account.

If the refund is made after the day the order was placed we will issue the refund to your bank account. The money may take up to 3 working days to appear in your account.

Why do I have to pay a card fee?

The restaurant is charged this fee by the credit card company. Some restaurants choose to absorb this charge while most choose to pass this on to the customer. The fee is typically 50p - 75p per transaction. If you come across an unusually high card charge then please do inform us about this.

How can I pay for my order?

There are three methods that DineOrder accept. You can pay by cash direct to the driver. We also accept credit cards and have just begun accepting paypal.

I've paid with paypal/paytm and need a refund

If you have paid via Paypal with a credit or debit card the refund will be applied to your bank account. This may take up tp 3 working days to appear.

If you paid via Paypal with a bank account or Paypal balance the refund goes into your paypal account. This is instant. If you paid with a bank account and want this returned to your bank account you will need to request that paypal transfer this money back to your bank account.

Why do I need to pay a delivery charge?

The delivery fee is decided by the restaurants. Some restaurants offer free delivery. This can be found on the menu listings. You can also search specifically for restaurants that offer free delivery by using the filters on the left hand side of the menu listings.

If you think you have been overcharged on the delivery then you can fill in the price guarantee claim form. We require that all restaurants offer the same prices on DineOrder as they do in store. You may be entitled to a refund of the delivery charge.

Cancellation

You have the right to cancel an order up to the point the order is sent to the restaurant. Normally, this is approximately 45 minutes before the time you requested delivery or collection of the order.

Members can cancel an order via their Order History, while guests can use the "Cancel order" link in the confirmation email they received.

While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.

An order may be subsequently cancelled by a restaurant after you have received an email stating the order has been accepted. RedoQ Ltd. and our partner restaurants reserves the right to cancel any order, before or after acceptance, and will notify you immediately of any such cancellation.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us.

By email: support@dineorder.com,   support@redoq.com